FAQ

  • What are your delivery fees?

    Delivery is available across the North Island. Charges are based on distance from Cambridge:

    - Local (within 20km): $60

    - Extended (20-60km): $120

    - Over 60km or rural: $1.50/km round trip (quoted upon booking)

    Marquees must be delivered and set up by our team. Most other items are available for collection by prior arrangement.

    Setup and pack-down are included for marquee hire. Furniture-only hires may incur additional setup fees if required.

  • How far in advance should I book?

    Short answer: as early as possible. Some of our most popular pieces get booked out months in advance, especially over wedding season. We recommend locking in your date once you’ve got your venue secured.

  • Can I view your items in person before booking?

    We don’t have a showroom (yet!) but we’re always happy to send more photos, videos or even FaceTime you for a virtual walk-through of what you’re eyeing up. We get it - you want to see the goods!

  • Where are you based?

    We’re based in Cambridge, New Zealand - right in the heart of the Waikato! It’s the perfect central spot for us to service weddings and events all across the North Island. Whether you’re local or planning something a little further afield, we’re happy to travel to bring your dream setup to life

  • What areas do you service?

    We service all of the North Island! Whether you're tying the knot in the Waikato, planning a celebration up north, or hosting an event down in the Hawke’s Bay - we’ve got you covered. Travel fees vary depending on location, so get in touch for a custom quote based on your venue. No spot is too remote (we love a good roadie!).

  • Do you deliver and pick up the items?

    Yes! Our team delivers, sets up, and pickup. Delivery fees are based on distance from Cambridge and how big the job is - get in touch for a quick quote.

  • Do you allow pick-ups or returns by customers?

    We currently don’t allow customer pick-up or returns. Our pieces are delicate and large (and we know all the Tetris tricks to transport them safely). Sit back and let us handle the heavy lifting.

  • How long is the hire period?

    Typically 1–2 days. We'll work with you and your venue around bump-in and bump-out times. If you need the items for a longer period, just let us know as extra days can usually be arranged.

  • Do you set up the furniture, or is that our responsibility?

    We’ll set up the marquee for you, but for all other items, we typically do a drop-and-go service as most clients have their own vision or stylist. If you do require us to set up additional items, just let us know, we’re happy to help, though this may incur an additional fee depending on what’s involved.

  • What time will you deliver on the day of the event?

    Delivery times vary depending on your venue access, event schedule, and what else we’ve got on that day - but don’t worry, we’ll lock in a time that works for everyone. We usually aim to deliver the day before or early on the morning of your event. Once your booking is confirmed, we’ll be in touch closer to the date to coordinate all the finer details so there’s no last-minute stress.

  • Do you offer same-day pickup or late-night pack down?

    We can - but it depends on your venue, timing, and location. Same-day or late-night pack downs are available by request and may incur an additional fee to cover the extra logistics and staffing required. If your venue has strict bump-out times or you’re planning a big send-off, let us know early so we can make it work seamlessly.

  • How do I check availability?

    Easy! Each product on our website has its own live calendar - just click on the item you’re interested in, and you’ll be able to see if it’s available for your event date. If you’re hiring multiple items or need help locking in a full setup, feel free to send us an enquiry - we’re happy to double-check everything and create a custom quote for you.

  • Is a deposit required to secure my booking?

    A 30% non-refundable deposit is required to secure your date and hire items. The remaining balance is due 14 days prior to your event.

    For marquees, a 50% non-refundable deposit is required to secure your booking. If your marquee exceeds 100sqm, we’ll manage the building consent process with the local council on your behalf. Once consent is approved, the associated council fee will be invoiced separately, and the remaining balance for your booking will be due 14 days before your event.

  • What is your cancellation policy?

    Life happens! If you need to cancel, your deposit is non-refundable (we’ve likely turned down other bookings for that date). If it’s well in advance, we may be able to transfer it to another date - just ask.

  • What happens if an item gets damaged at our event?

    If something breaks or doesn’t come back looking like it left us (scratched, stained, missing), you’ll be invoiced for the replacement or repair cost. We’ll always be fair - but please treat our items with love!

  • Do I need to pay a bond or security deposit?

    In most cases, no bond is required - we like to keep things simple and trust that our pieces will be well looked after. That said, if your booking is particularly large or includes high-risk items, we may request a refundable security deposit. Any damage or missing items will be invoiced after the event, but we’ll always chat with you first before charging anything.

  • What if it rains? Can your furniture be used outdoors?

    Totally - as long as the weather plays nice! Most items are suitable for outdoor use, but must be kept under cover or moved inside if rain hits. Wet = damage = repair fees, so let’s avoid that stress.

  • Do you hire for non-wedding events too (corporate, birthdays, etc)?

    Yes! We do weddings, engagement parties, birthdays, baby showers, product launches, hens dos, you name it. Just tell us what you’re planning.

  • Do you offer marquee or flooring hire?

    We sure do! Whether you’re after a clear marquee with a black and white dance floor, festoon lighting and furniture to match - or just want the marquee and essentials - we can bundle it up to suit your day. Every event is different, so we’re all about creating flexible packages that work with your style, space, and budget. Just let us know what you’re dreaming up, and we’ll put together a custom quote to make it happen.

  • Can I make changes to my order after booking?

    Yes - within reason! We totally get that plans evolve (especially with weddings), so you’re welcome to make adjustments to your order up until four weeks before your event, depending on availability. If you’re wanting to swap items, add extras, or adjust quantities, just get in touch and we’ll do our best to make it work. Major changes too close to your date may incur a fee or be subject to stock availability - but we’ll always keep it transparent.

  • Do you have a minimum spend?

    Minimum Spend
    Our minimum hire spend is $500 for local bookings (within approximately 20 minutes of Cambridge), and $800 for areas outside this radius.
    This excludes delivery fees, additional services, decals, and signage.
    We may offer flexibility outside of peak periods - feel free to reach out to discuss.

    Delivery
    All items must be delivered by a member of The Aisle Edit team unfortunately, we don’t allow customer pick-ups.
    For delivery pricing, please get in touch or request a custom quote.